Astea’s COO Explains: How to Use the CX to Boost Profits
Customer satisfaction is imperative in an increasingly competitive service sector. Astea provides the tools needed to help your company rise above the rest. Improve customer satisfaction, cultivate long-term relationships and witness an increase in customer loyalty and repeat business. You’ve likely heard that capturing a new customer is costly. Did you know, however, that studies have demonstrated that new customer acquisition costs five times more than maintaining a current customer?
Astea’s Alliance Enterprise software solution is specifically designed to improve customer satisfaction. Keep the customers you have—keep them engaged.
Astea knows how to keep the interest and approval of customers. We continuously conduct research to better understand the mindset of the modern service-industry consumer. Our perfected, service-centric software platform seamlessly and organically fosters loyal customers.
Today, service-based businesses simply cannot overlook customer expectations. And, what does the modern day consumer expect? Perhaps the most predominate expectation of the modern customer is integrity-driven customer service.
The typical consumer of today is:
By anticipating the customer’s needs, improving response time, and delivering consistent service, Astea Alliance Enterprise drastically improves customer satisfaction.
In addition to meeting the expectations of the consumer, Alliance Enterprise adds value to service-centric businesses by providing a fully-integrative platform. Alliance Enterprise software is comprised of full-service lifecycle management capabilities. This means you no longer have to individually parcel the components of your business needs. Astea Alliance Enterprise contains every building block necessary to achieve customer satisfaction. Our software enables optimization in:
Take a look at three specific ways that Alliance Enterprise improves customer satisfaction:
Our client, Scientific Games serves as a current example of Astea Alliance Enterprise in action. Scientific Games is the first business of their kind in the gaming industry to offer full customer self-service management utilizing Astea Alliance Enterprise.
Scientific Games incorporated the 360-degree service capabilities of Alliance Enterprise to Develop “Smart Services.” Having a smart, instant self-service platform that’s convenient and mobile allows Scientific Games to enable their customers to view:
The customer receives an alert when a technician arrives onsite. After the tech provides the service delivery and parts as needed, the customer has full access to the complete service transaction history. They can also view all previous service tickets.
Having an end-to-end customer-focussed platform has enabled Scientific Games to revolutionize the customer experience.
Today, service-centric businesses must retain satisfied customers to thrive in a competitive market. In order to establish loyalty, it’s imperative to track the customer experience from start to finish. This ensures consistency, stability, and customer approval and loyalty.
At Astea Alliance, we specialize in offering businesses the software solutions necessary to acquire new clientele and improve existing customer relationships. We cater to a number of industries including:
Join industry leaders such as Scientific Games, alongside our extensive list of successful clients. Learn more about how having a fully-integrative customer-service solution transforms the customer service experience. Witness rapid results in customer satisfaction and reap the rewards resulting from a loyal customer base.
To learn more about how Astea Alliance Enterprise can improve customer satisfaction for your business, click here to get started.