Astea’s COO Explains: How to Use the CX to Boost Profits
There has never been a more opportune time to join the current digital transformation in field service management. Astea Alliance Enterprise enables businesses just like yours by providing the necessary tools to innovate, collaborate, and provide real business value in an aggressively competitive market. Alliance Enterprise provides our field service customers a better platform that connects to more smart devices, leverages the latest cloud technologies, and encourages lower operating costs while boosting customer satisfaction and retention.
Alliance Enterprise encompasses expanded connectivity to scheduling resources, including the ability to connect to external schedule engines and incorporate appointments booked by your customers via our customer portal. This connectivity is made possible by integrated enterprise capability unique to Alliance field service management, enabling management to seamlessly create flexible business processes as needed. This includes:
With Alliance field service software, technicians arrive at calls armed with customer and product-specific information and the inventory needed to resolve issues—real-time visibility to warranties, contracts and service histories, status and priorities of open calls, and more. The results: better service, reduced cost-to-serve (preempting unnecessary calls,) and increased asset utilization.
Alliance Enterprise field service software supports all field service categories including equipment installations, break/fix, planned maintenance, and meter reading. Applications can also be integrated with equipment diagnostic systems for fully automated solutions.
As an added value, global time-zone support allows precise allocation and track and transfer issues while maintaining history and satisfying service level commitments.
Are you ready for Alliance Enterprise to maximize the efficiency of your existing field service workforce by seamlessly leveraging third-party and contingent workers in one platform, providing decision makers with actionable business intelligence for each service stakeholder, and delivery of modern mobile experiences to employees, customers, and partners? We welcome a conversation with you on how we can boost your field service operations and processes. Contact us now to get started.