Astea’s COO Explains: How to Use the CX to Boost Profits
If you’ve been looking for a repair management solution to help aid your company’s profitability, reduce inventory carrying costs, and more, Astea has the answer. Alliance Enterprise Depot Repair, a repair tracking software, helps provide up-to-the-minute repair status to customers in addition to:
Depot Repair from Alliance Enterprise efficiently refines repair management processes by improving productivity and cost containment while also automating tracking of goods through the entire repair process.
Whatever the source of the query, the Alliance Enterprise field service system provides real-time data on location, status, warranty, and ownership, enabling better decision-making and prioritization, and limits the risk of overstocking or shorting parts. Further, repair tracking software reduces unnecessarily expediting processes when standard flows are acceptable.
Alliance Depot Repair management capabilities allow Return Material Authorizations (RMAs) to be issued from either the repair facility or a service order generated by the contact center or field service agent. This becomes essential to universal visibility from the inception of the repair order, all the way through to final disposition.
Alliance Depot Repair’s contract management facility supports seamless contract updates to reflect exchanged materials, repair histories, and warranty implications.
To learn more about the repair management solutions incorporated in the Astea Alliance field service management and mobility platform, we encourage you to contact us today. We look forward to learning more about your repair management needs.